Certificate in Office Administration
Certificate in Office Administration
Chapter No
Topics
1
Introduction
  • Inward Correspondence
  • Outward Correspondence
  • Dictaphone

2
setting up the office
  • Factors in Office Planning and Layout
  • Physical features of the building
  • Locating the Departments

3
Systems and Procedures
  • Advantages And Limitations Of Office Systems
  • Types of Office Manuals
  • Flow Chart of Outgoing Mail Section in an Office

4
Back Office Management
  • Office Managers
  • Main Functions

5
Typing and photocopying
  • Typing and Stenographic Pools
  • The main processes of photocopying
  • Selection of Good System of Duplication
  • Centralization of Duplication Work

6
Office Environment
  • New demands
  • Planning for the future

7
Personnel Management
  • Personnel Management

8
Joint Stock Company
  • Joint Stock Companies

9
organizing a meeting in the office
  • Organizing a meeting

10
Managing Telephone Calls
  • Etiquette
  • Making a call

11
Conduct Trade
  • Commercial Documents
  • Transport Documents
  • Financial Documents
  • Exporting Small Commercial Shipments

12
Letters of Credit
  • Document Processing
  • Campus Material Managers
  • Campus Accounting Officers

13
Filing Systems
  • Requirements of a good filing system
  • Adaptability
  • File security

14
Role of an Office Administrator
  • Office Administratorís Qualification
  • Required Skills
  • Career Options for Office Administrators

15
Government Machinery
  • The Council of Ministers
  • Receipt of dak
  • Registration of dak

16
Document Security
  • Transfer, reconstruction and renumbering of files
  • Use of restrictive classification for printed reports

17
Records Management
  • Managing Electronic Records
  • Managing Physical Records

18
Office stationary
  • Advantages of Centralized Stock Keeping
  • The Main Factors of the Stock Keeping Problem

19
Machineís in the Office
  • Buying or Leasing Machines
  • Accounting Machines
  • Machines Used In Mailing Department
  • Franking Machine

20
Stress Management
  • Health realization/innate health model
  • Techniques of stress management
  • Anger Management

21
Change Management
  • Organizational change management.
  • Dynamic conservatism
  • Conflict Management

22
Inventory Management
  • Inventory Management

23
Internal Communication
  • Importance of Office Communication
  • Types of Internal Communication
  • Elements And Process Of Communication

24
Office Secretary
  • Role of A Secretary
  • Company Secretary
  • Secretary of a Government Department
  • Importance Of Secretarial Work

25
Giving Reports
  • Meaning and Definition of A Report
  • Formal and Informal Reports
  • Statutory and Non Statutory Reports

26
Summary Writing
  • Characteristics of A Good Summary
  • Method of Writing A Summary
  • Problems in Writing A Summary

27
Office Supervisor
  • Levels of Supervisory Authority
  • Role of the Office Supervisor
  • Supervisory Training

28
Conflict Management
  • Conflict is inevitable
  • Resolving Conflict

29
Negotiation skills
  • The Qualities of a Negotiator
  • Strategy and Tactics in Negotiations
  • Phasing the Negotiation

30
Positive Thinking
  • Positive and negative thinking are both contagious

31
Interviewing Skills
  • Types of difficult Interviews
  • Steps to evaluate the candidate

32
Presentation Skills
  • Skills required giving a good presentation.
  • Audience Analysis

33
Health and Safety
  • Some Useful Guidelines.
  • Environment Protection

34
Employee Orientation
  • Elements of the orientation

Certificate in Office Administration

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